Experience Gallery – The Customer in the Age of Omnichannel
Today, shopping begins in one place and ends in another, blurring the lines between online and offline sales. This offers a huge opportunity but also presents a challenge for the retail industry. Omnichannel, or a complete and satisfying client experience regardless of the sales channel, is the direction in which shopping centers are increasingly heading.[1] Despite predictions to the contrary, customers still enjoy in-person shopping, making unique experiences more crucial than ever.