AI does not erode shopping centres’ advantage. On the contrary, it can redefine it

Artificial intelligence is playing an increasingly prominent role in the shopping journey, taking over product searches, comparisons and recommendations. At the same time, consumers are placing greater value on what algorithms cannot provide: the freedom to discover, direct contact with products and other people, and the experience of a physical space. According to Anna Malcharek, Managing Director of Gemini Holding, these are the advantages that will strengthen shopping centres’ relevance in the next phase of the retail market’s development.

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Gemini Holding at SCF Fall 2026. Strong partnerships and active leasing

Building long-term partnerships with tenants is the foundation of Gemini Holding’s strategy, supporting both the stability and appeal of Gemini Park shopping centres’ offerings and strong leasing results. At the autumn edition of Shopping Center Forum, Gemini Holding will therefore be represented by a broad team of leasing and management professionals, led by Anna Malcharek, Managing Director.

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Gemini Park Tarnów demonstrates the potential of local markets. A strategy tailored to the market

Above-average sales performance, full occupancy, a strong tenant mix and high customer loyalty – Gemini Park Tarnów has maintained its position as one of the leading shopping destinations in the Małopolska region for years. Behind these results lies a strategy tailored to the local market, built on a thorough understanding of customers’ needs, active management of the offering and tenant relationships, and the centre’s continued development.

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Behind the scenes at a modern shopping centre. What does the role of a technical director look like today?

Customers visiting shopping centres mainly notice the stores, events and shopping comfort. Behind all of this, however, lies an extensive technical infrastructure that ensures safety, the right temperature, high air quality and the reliable operation of every system, day after day. Although the work of technical departments is almost invisible to customers, it is one of the key factors in keeping any property running smoothly.

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